Terms
Terms of Service
An overview of the core conditions and operating principles that apply when you use PromptOps.
1. Scope of Service
PromptOps is a cloud SaaS that provides prompt authoring, version control, testing, deployment label management, SDK integration, and usage aggregation.
2. Accounts and Security
You are responsible for keeping your account credentials secure, and you must notify our operations team immediately if you suspect any unauthorized access or account misuse.
3. Billing and Plans
Paid plans are offered under a separate pricing policy, and usage limits and feature scope follow the plan you are currently subscribed to. Some features may be restricted in the event of a failed payment or a policy violation.
4. Limitation of Liability
PromptOps aims for a reasonable level of reliability, but does not guarantee against indirect damages caused by outages at external LLM providers or by issues in your own environment configuration.
5. Policy Changes
If these terms change, we will notify you via an in-service announcement or your registered email, and continued use of the service constitutes acceptance of the revised terms.
6. Refunds & Cancellation
Paid subscriptions are eligible for a full refund within 7 days of sign-up if the service has not been used. You can change or cancel your plan anytime from Settings → Billing; cancellations take effect from the next billing cycle. Specific refund processing follows applicable law and our payment processor (Polar)'s policies.
7. Governing Law & Disputes
These terms are governed by and construed under the laws of the Republic of Korea. In the event of a dispute, the parties will first seek an amicable resolution; failing that, the dispute may be brought before the competent court under the Korean Civil Procedure Act.