PromptOps Terms of Service

Article 1 (Purpose)

The purpose of these Terms is to define the rights, obligations, and responsibilities between the Company and users in connection with the use of "PromptOps" (hereinafter the "Service") operated by FIRST FLUKE (hereinafter the "Company").

Article 2 (Definitions)

1. "Service" means all features including the creation, version management, and labeling of prompts; multi-LLM playground execution and A/B comparison; Korean-language quality evaluation; runtime delivery of prompts via @promptops/sdk; dataset and evaluation (eval) pipelines; importing and synchronizing prompts within GitHub repositories; usage and cost analytics dashboards; BYOK (registration of API keys owned by the user); and related supplementary functions.
2. "User" means a member or non-member who uses the Service in accordance with these Terms.
3. "Member" means a person who has provided personal information to the Company to register as a member and who may continuously use the Service.
4. "Workspace" means the unit of working space in which a member manages prompts, datasets, members, and billing.
5. "AI Execution Result" means any and all outputs (such as responses, quality evaluation scores, and analysis results) that Service features such as the playground, evaluation, and import analysis automatically generate through external AI models based on user input and integrated data.
6. "External Integration" means integration through a GitHub repository connected by the user to this Service (via GitHub App installation) or through an external LLM provider API key (BYOK) registered by the user.

Article 3 (Specification and Amendment of the Terms)

1. The Company posts the contents of these Terms, together with its trade name, the name of its representative, the address of its place of business, and contact information, on the Service screen or a linked screen so that users can readily access them.
2. The Company may amend these Terms within the scope that does not violate applicable laws, and any amended Terms are announced from at least 7 days before their effective date. In the case of an amendment unfavorable to users, the announcement is made from at least 30 days in advance.
3. If a user does not express an objection by the effective date of the amended Terms, the user is deemed to have agreed to the amended Terms.

Article 4 (Content of the Service)

The Company provides the following services.

1. Creation of prompts, immutable version management (versions are never modified but newly appended), labeling, and rollback
2. Playground execution against multiple LLM models and A/B output comparison (see Article 7)
3. Korean-language quality evaluation of prompts and AI responses, and dataset-based evaluation (eval) pipelines
4. Runtime delivery of the latest prompt versions via @promptops/sdk and API keys
5. Automatic detection and import of prompts within GitHub repositories, and synchronization of changes via Pull Requests
6. Analytics dashboards for usage, cost, and latency
7. Registration of LLM API keys owned by the user (BYOK), and supplementary features such as favorites and share links
8. Other services as determined by the Company

Article 5 (Membership Registration)

1. A user applies for membership by entering member information in accordance with the registration form prescribed by the Company and by indicating agreement to these Terms. Membership registration may be done via email and password or via Google social login.
2. The Company may refuse an application for registration or subsequently terminate the use agreement in the following cases.

• Where the information of another person has been misappropriated
• Where false information has been entered
• Where a child under 14 years of age has applied without the consent of a legal representative
• Where a prior use agreement was terminated due to reasons attributable to the user

Article 6 (Obligations of Users)

Users must not engage in the following acts.

1. Entering false information when applying or making changes
2. Misappropriating the information of another person, or API keys and authentication credentials
3. Unauthorized alteration of information posted on the Service
4. Infringing intellectual property rights such as the copyrights and trademarks of the Company or third parties
5. Integrating a GitHub repository for which the user has no access or operation rights, or designating such a repository as a target for analysis or synchronization
6. Registering an external LLM provider API key (BYOK) that the user does not own
7. Interfering with the stable operation of the Service or causing load on the system through abnormal calls
8. Accessing the Service through unauthorized automated means (bots, crawlers, or scrapers)
9. Using the Service in a manner that violates the terms of external AI providers, GitHub platform policies, or payment processor policies
10. Using AI Execution Results to deceive others or to generate or distribute illegal or harmful content
11. Other acts that violate applicable laws

Article 7 (Special Disclaimer Regarding AI Execution Results) ★

1. The AI Execution Results provided by the Service (such as playground responses, quality evaluation scores, import analysis results, and prompt suggestions) are reference materials automatically generated by external AI models based on the information entered by the user and integrated data, and do not constitute professional advice in fields such as law, tax, medicine, or copyright.
2. The Company makes no warranty whatsoever with respect to the following aspects of AI Execution Results.

• Fitness for a particular purpose or context
• Accuracy or currency of facts
• Non-infringement of third-party rights such as copyrights and trademarks
• Consistency with applicable laws and external platform policies

1. Before using AI Execution Results in actual services, products, or external communications, the user must review, correct, and verify them on their own responsibility, and must seek the advice of a qualified professional where necessary.
2. Any and all legal liability (such as damages, administrative fines, disputes, litigation, rights infringement, and external platform sanctions) arising from the use of AI Execution Results by a user without the review under Paragraph 3 belongs entirely to the user, and the Company bears no responsibility therefor.
3. A user is deemed to have agreed to this Article upon membership registration or upon commencing use of the AI execution features.

Article 8 (External Integration: GitHub and BYOK)

1. A user may integrate with the Service only GitHub repositories for which the user has access and operation rights, and must not integrate repositories held in the name of another person or for which the user has no authority.
2. The Company accesses and uses only data within the scope of permissions explicitly granted by the user when installing the GitHub App (reading/writing repository content, and creating/managing Pull Requests), and complies with the GitHub Platform Terms.
3. The Company proposes changes to a repository only where there is an explicit user action (such as running an import or clicking a synchronization or Pull Request creation button), and does not modify a repository arbitrarily without an action by the user.
4. A user may disconnect the GitHub integration at any time from the settings within the Service, and upon disconnection the installation identifiers and integration data held by the Company are destroyed without delay. The same applies when the app is uninstalled on the GitHub side.
5. BYOK (LLM API keys owned by the user) are registered and deleted by the user directly, and the Company stores such keys in encrypted form (see the security measures referenced in Article 11) and uses them solely for the purpose of the model calls requested by the user.
6. Some integration features may be restricted or suspended due to changes in the API policies of GitHub or external LLM providers, revocation of permissions, or a repository being made private or deleted, and the Company bears no responsibility therefor.

Article 9 (Provision and Suspension of the Service)

1. As a rule, the Service is provided 24 hours a day, year-round.
2. The provision of the Service may be suspended in the following cases, and the Company endeavors to give prior notice.

• Scheduled system inspection, maintenance, or replacement
• Force majeure such as communication failures, natural disasters, or national emergencies
• Outages or policy changes of dependent external services (Vercel, Supabase, Upstash, the payment processor Polar, OpenRouter and LLM providers such as OpenAI, Anthropic, and Google, GitHub, Resend, Sentry, and Inngest)

1. The Company may change the content, hours, and methods of use of the Service, and announces the reasons for and details of such changes to users.

Article 10 (Paid Services and Payment)

1. The Company may provide some features as paid services, and fees, payment methods, and refunds are governed by the information on the payment screen and by this Article. Payments are processed through the payment processor (Polar), and the Company does not directly store payment information such as card numbers.
2. Subscription-based paid services are automatically renewed and charged according to the cycle notified in advance, and a user may cancel at any time before the next payment date through the billing and subscription management screen within the Service or through customer inquiry (support@promptsops.com).
3. Before an automatic renewal payment date, the Company notifies the user of the upcoming payment, the payment amount, and the cancellation method via in-Service notification or email. If the subscription fee changes, the Company notifies the user 30 days before the change takes effect, and if the user does not agree to the changed fee, the user may cancel the subscription.
4. In the subscription sign-up and cancellation processes, the Company does not engage in acts that hinder the reasonable choices of users (dark patterns), such as concealing renewal conditions or intentionally complicating the cancellation path (reflecting the December 2025 amendment to the Act on the Consumer Protection in Electronic Commerce, etc. (Korea)).
5. Withdrawal of subscription (when unused): A user may withdraw the subscription and receive a full refund within 7 days of the paid-service payment date. This period is the statutory period under Article 17(1) of the E-Commerce Act.
6. Limitation on withdrawal (upon commencement of use): Where, after payment, a paid feature (such as LLM playground or evaluation execution, or import analysis) has been used even once such that the provision of digital content or services has commenced, withdrawal of the subscription is limited with respect to the portion for which provision has commenced, pursuant to Article 17(2)5 of the E-Commerce Act. The Company clearly displays this withdrawal limitation on the payment screen, and a user is deemed to have agreed to it upon payment.
7. Refund processing: Where withdrawal is permitted under Paragraph 5, the Company issues a refund via the same payment method within 3 business days of the withdrawal request date.
8. Subscription cancellation and remaining period: A user may cancel a subscription at any time, and upon cancellation, automatic renewal and billing stop from the next payment cycle. Because usage limits, analysis credits, and the like provided through a subscription are digital goods whose provision commences immediately at each payment, the fee for the current subscription cycle that has already commenced is non-refundable, and no pro-rata (daily) refund is provided for the remaining period. Even after cancellation, the user may continue to use the Service until the end date of the current cycle that has already been paid for.
9. Refund of analysis credits, etc.: Credits deducted for import analysis, LLM execution, and the like are non-refundable where the relevant feature was performed and provided normally. However, where a feature could not be performed due to a system error, the corresponding credits are refunded. No platform credits are deducted for calls executed by a user using LLM keys owned by the user (BYOK).
10. Where a minor has made a payment without the consent of a legal representative, the minor or the legal representative may cancel the payment in accordance with applicable laws.

Article 11 (Protection of Personal Information)

Matters concerning the processing of personal information by the Company are governed by the separate Privacy Policy.

Article 12 (Limitation of the Company's Liability)

1. The Company is exempted from liability where it cannot provide the Service due to a natural disaster or force majeure equivalent thereto.
2. The Company bears no responsibility for impediments to use of the Service arising from reasons attributable to the user.
3. The Company bears no responsibility for damages arising from the use by a user of information obtained from the Service (such as AI responses, quality evaluation results, and analysis results) absent gross negligence.
4. The Company has no obligation to intervene in disputes arising via the Service between a user and a third party (such as external LLM providers, GitHub, or the payment processor), and bears no liability to compensate for damages arising therefrom.
5. The aggregate liability cap of the Company, unless limited by mandatory law under the laws of the Republic of Korea, does not exceed the amount the relevant user paid to the Company during the 12 months immediately preceding the incident. Where the Service is provided free of charge, the Company has no monetary liability.

Article 12-2 (Resolution of Disputes and Remedy for Damages)

1. The Company operates a customer inquiry channel (support@promptsops.com) in order to reflect legitimate opinions or complaints raised by users and to handle resulting harm.
2. The Company handles complaints and opinions submitted by users on a priority basis, and where prompt handling is difficult, notifies the user of the reasons and the processing schedule.
3. Where a dispute between the Company and a user is not amicably resolved, the user may apply for dispute mediation or consultation with the agencies listed below.

Article 13 (Governing Law and Jurisdiction)

1. Disputes concerning these Terms are governed by the laws of the Republic of Korea as the governing law.
2. Where a dispute arises between the Company and a user in connection with use of the Service, suit shall be brought before the competent court under the Civil Procedure Act.

Addendum

These Terms take effect from June 26, 2026.

Revision history

• 2026-06-26 Enactment of the detailed Terms: service definitions, external integration (GitHub and BYOK), special disclaimer for AI Execution Results, paid services/refunds (7-day withdrawal, limitation after commencement of use, refund policy for the remaining subscription period, BYOK non-deduction), prohibition of dark patterns (reflecting the December 2025 amendment to the E-Commerce Act), the right of minors to cancel payments, and express provisions on dispute resolution and victim-relief agency guidance